At Computivit, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, our Returns & Refunds Policy provides the details of how you can return your items and request a refund.
Returns
Products can be returned within 15 days of delivery, provided they are unused, undamaged, and in their original packaging.
To initiate a return, please contact our customer support team at computivitpvtltd@gmail.com or call us at +91 9599828274. Include your order number, product details, and reason for the return.
Return shipping costs are the responsibility of the customer unless the product delivered was damaged or incorrect.
Non-Returnable Items
- Customized or personalized products.
- Items marked as “Final Sale” or purchased during promotional events.
- Products that show signs of use, wear, or damage.
Refunds
- Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days and credited to your original payment method.
- Shipping fees are non-refundable, except in cases where the return is due to a mistake on our part (e.g., wrong or defective product).
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, you may return it and place a new order for the desired product.
Damaged or Incorrect Products
If you receive a damaged or incorrect product, please contact us immediately at divyakannamah1996@gmail.com or +91 8610625184. Include photos of the item and packaging for faster resolution.
We will arrange for a replacement or full refund, including return shipping costs, if applicable.
Thank you for shopping with Computivit. Your satisfaction is our priority, and we are here to assist you with any questions or concerns regarding your returns and refunds.
